Need To Know

Expecting the Unexpected With Wood Windows

When working on wood windows, there are number of issues that can can occur.  Because our desire is to be upfront with the process, here are some things you should be aware of when having your wood windows worked on by Restor Wood Windows.

 

Paint

To remove your sashes from their prison of caulk and paint, we often have to use an oscillating power tool.  While we do our best to only cut through the paint and caulk, some scratches and damage can occur to the sash, interior casing, exterior casing and usually to the interior stop.  The damage to the sash can be addressed with wood filler and will be patched by our team.  However, all paint related issues will need to be repaired by the home owner.

 

Trim

On the same subject, sometimes when removing the wood trim it can split and tear.  This is often caused by screws used to install interior blinds as the holes were not predrilled but it can also happen due to the age of the trim.  In the event the trim is damaged, new trim we will be needed to replace it so that the sash can move freely once reinstalled.  Unless the contract specifically states we are replacing the trim, any additional trim needed and installed will be an additional charge.  We will discuss the issues and cost before proceeding.

 

Frame

Occasionally when we remove your sashes we realize there is either damage to the frame or it is bowed.  Unless the contract specifically states our team is repairing or replacing the frame, any work needed will be an additional charge.  We will discuss the issues and the cost before proceeding.

 

sill

Just like the frame, decades of wear and your home settling can cause them to bow and warp.  Unless the contract specifies we are repairing the sill, any work needing done is outside the normal scope of work.  We will discuss the issues and the cost before proceeding.

 

interior casing / stool / apron

If you need some help understanding these terms, please feel free to check out our Wood Window Terminology page.  As with all of our projects, we take every precaution to protect and preserve every aspect of your wood windows.  There are times we have to work on these parts so there is a possibility damage can occur when removing or reinstalling them.  Any damage done is outside the normal scope of work.  We will discuss the issues and cost before proceeding.

 

Sash Pulleys

These poor things get painted, dinged and sometimes don’t want to work.  “Working” condition is a bit fluid because as long as the weight can travel up and down in the pocket, then the sash pulley technically “works”.  If there is an obstruction or something else that inhibits the new sash rope from being run down into the pocket and attached to the sash weight, we will discuss the options and pricing before proceeding.

 

Weight Pockets

Inside the pockets where the weights travel up and down, there are a multitude of possible issues that can cause issues.  Lathe and plaster, nails, bowed support beams, missing weights, insulation and many more.  Repair work needed to remove obstructions in the weight pockets are considered outside the normal scope of work.  We will discuss the issues and cost before proceeding.

 

missing Weights

Occasionally we open up weight pockets only to find…well…the weights are missing!  We offer replacement weights starting at $15 for 10lbs and less.

 

Glass

When working on wood windows, our teams take every precaution to protect the glass from breaking.  However, the historic glass is more frail and thinner than even today’s single strength glass and can break quite easily.  In the event your glass does break, we will replace it at no extra charge with new single strength glass.  Wavy glass is not available unless you would like to pay for the upgrade.

 

Glass Cleaning

Working on windows is a messy business.  While we do try to remove as much of the oils from the glazing as possible, we do not actually clean the windows.  The new paint or glaze needs time to cure and applying cleaners can harm the paint/glaze and cause premature failure.  You will need to wait at least 30 days before cleaning your restored sashes or brand new ReSash Wood Windows.

 

Painting

When hiring us to paint your windows, the only parts that we will be painting are the sashes.  The trim, frame, sill and all other parts are not included in the scope of work.  Additionally, the amount of prep work will depend on the package you choose – Soft Restor or OnSite Restor.  With both of these services, you will still have some paint left behind on the sashes as we do not remove all paint back to bare wood.  Wood repair, epoxy work and glazing are outside the normal scope of work but can be added at an additional fee.

 

glazing

Unless noted in the contract, we typically provide what is called “spot glazing”.   This means we will be removing loose glaze and then placing new glaze in the open areas.  Removing all glaze from your window and reglazing is an upgraded service and will be noted in your contract. 

 

restoration

If you make the decision to have your windows restored then this only includes the actual wood sashes.  All other parts of the window are not included in the scope of work.  We are more than happy to provide a quote for restoring your entire window but this is not included in our standard restoration process.

 

reproductions – resash wood windows

Unless specified in the contract, when ordering new ReSash Wood Windows this only includes the wood sashes.  All other parts of the window are not included in the scope of work.  If you would like to have your entire window including the exterior casing, window sill, frame, hardware and sash rollers then we would be happy to provide a quote for the additional materials and labor.

 

Installation issues

Installing new ReSash Wood Windows means putting sashes back into an existing frame that is sometimes 50 – 100+ years old.  Many times the frames have bowed or warped and when placing the new perfectly straight sashes there will be gaps exceeding the standard 1/8″.   The same situation applies when reinstalling existing sashes back into their frames as many times these significant gaps were hidden by years of caulk and paint.  Any additional work needed to reduce the size of these gaps is not included in the scope of work unless noted in the contract.  We will discuss the issues and cost before proceeding.

 

Sashes

Depending on the age and prior care given to your windows, they can sometimes be in bad to severe condition in terms of durability.  The wood may be brittle or decayed and layers of paint might be the only thing holding parts of the sash together.  We take every precaution to preserve your sashes and not cause further harm.  However, when removing your sashes some damage can occur especially if the wood is not in good condition.  Any repairs to the sashes due to brittle or decayed wood is not within the scope of work unless specified in the contract.  We will discuss the issues and cost before proceeding.

 

Hardware

The final step in installing your windows involves installing either the existing hardware or new hardware.  If installing on your existing windows, there is a possibility that the wood may splinter, crack or in some severe cases chip completely off.  We can move the hardware to the left or the right and reinstall but any repairs to the damaged sash are not within the scope of work.  We will discuss the issues and cost before proceeding.

 

Mechanics

Wood windows consist of a few moving parts.  Traditionally there are the sashes, ropes, weights, sash pulleys, frames and the sill.   The mechanics involve the parts that help the windows open and close.  With the traditional setup, it consists of the sash pulleys, ropes and weights.  However, there are a few other mechanics on the market like spring, tape and hidden balances.  If your windows utilize any of these mechanics, we are not responsible for any damages done as these are outside the scope of work.  We will discuss the issues and cost before proceeding.

 

Landscaping

One of the things we love the most about working on older homes is that many of them have beautiful flowers, trees and shrubs.  To the best of our abilities, our teams try to protect the landscaping on every project.  However, in some cases, to effectively work on your wood windows means there will be the possibility that your landscaping will be damaged.  Unfortunately, we cannot save every plant on our quest to save your wood windows!

But it’s in the contract

If your contract specifically states we are going to work on any of the above situations (excluding Landscaping), then we will honor the terms of the contract to be sure.  This page was only created to bring clarity on what we do and don’t do while working on your wood windows. 

The simple truth is there are somewhere between 40 – 50 things that can happen on any given window project.  So we want to be as clear as possible on what our services do and do not cover to alleviate as much confusion as possible.  If you have any questions, please feel free to contact us to discuss your project details.